Shipping policy
CHANGES TO EU IMPORT TAX REGULATIONS
We are a UK based company with a mixture of in house and external order fulfilment processes.
From the 1st July 2021, all orders* sent to an EU member state will incur additional import VAT charges. fees vary depending on individual border requirements but re commonly around 20% of your total order cost including postage. A royal mail handling fee may also be charged.
*drop shipped items may avoid import fees if you reside in the country in which the product is fulfilled (see below for more information)
Our primary location is within the UK, however, we also have items drop shipped from Latvia.
-Blankets (Latvia) approx 8 days from dispatch.
Please allow up to 3 weeks for items to be processed and dispatched during busy periods. If you would like an estimated dispatch time prior to purchasing please feel free to send us an email or message us on Instagram.
SHIPPING OPTIONS
UK - Royal mail 2nd Class signed for delivery will be the default postage cost. (Price calculated at checkout depending on item value & weight)
EVERYWHERE ELSE - Royal Mail Internationally Tracked delivery will be the default postage cost. (Price calculated at checkout depending on item value and weight)
It is at the customer discretion to select the appropriate shipping option based on individual requirements. We will not be liable for any post that is lost or undelivered unless tracked shipping is purchased at checkout and courier error can be confirmed.
RETURN TO SENDER
If your item is returned to Ghouls Gathering due to incorrect address, postcode or any other contact information that is required, it is the customers responsibility to pay additional postage fees for their order to be resent. The customer may request a refund for their order minus shipping costs if the order does not contain custom items and they wish to no longer proceed with their purchase. If an item is returned to Ghouls Gathering, the customer will be directly contacted to arrange an appropriate solution.
If you notice that your shipping address is incorrect prior to your order being fulfilled, please contact us as soon as possible by emailing contact@ghoulsgathering.co.uk with your order number.
Refunds and Replacements will vary on a case by case basis. Please see out Refund Policy for ore information.
Ghouls Gathering are not liable for any tax/custom/import fees that may apply once the parcel has reached the requested destination. Recipients are liable for all tax, customs and import fees that may apply.